Pin188 is committed to protecting your privacy. This document explains in detail how we collect, use, store, and protect your personal data as a player in Malaysia.
Simple Summary: pin188 only collects data you provide directly and the technical data required to operate the platform securely. We do not sell your data to anyone for third-party marketing purposes. Your privacy is our priority.
This Privacy Policy is issued by pin188 ("we", "Platform") and applies to all users who access the pin188 website, use our mobile app, or interact with any services provided by pin188. This policy outlines our commitment to protecting your personal information and complying with Malaysia's Personal Data Protection Act 2010 (PDPA).
We understand that your trust in pin188 depends greatly on how we handle your personal data. As a platform involving financial transactions, pin188 is held to strict data protection standards. This policy transparently explains every aspect of how we handle your data so you can make informed decisions about the information you share with us.
This Privacy Policy covers:
Pin188 collects various types of personal information depending on how you interact with our platform. We only collect data that is genuinely necessary for the stated purposes — nothing more.
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth | Required (KYC) |
| Contact Information | Email address, mobile phone number | Required |
| Financial Data | Bank account number, account holder name, transaction records | Required (Withdrawal) |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Betting history, games played, session duration | Automatic |
| Communication Data | Customer support conversation records, feedback | Where applicable |
Data you provide directly includes registration information, KYC verification documents, bank account details for withdrawals, and any communications you initiate with our support team.
Data collected automatically covers technical information about your device, platform usage patterns, and session data required to ensure platform security and stability.
Pin188 no collect credit/debit card numbers directly. All payments are processed through PCI-DSS compliant third-party payment gateways, meaning your card details never touch pin188's servers.
Every piece of data we collect serves a specific purpose. pin188 uses your information for the following purposes:
For marketing communications such as promotions and bonus offers, you may opt out of receiving emails or notifications at any time through your account settings. This preference does not affect important communications related to account security.
Pin188 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are certain situations where we need to share your data with other parties in order to operate the platform:
All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use that data for the purposes specified in their agreement with pin188.
Pin188 will never ask you to share your password, PIN, or OTP code with anyone, including our support staff. If you receive such a request, please report it to us immediately as it may be a fraud attempt.
The security of your data is pin188's highest priority. We implement multiple layers of technical and organisational safeguards to ensure your information remains protected at all times.
Technical security measures we use:
Data retention period: pin188 retains your personal data for as long as your account is active or as long as required to provide our services. Following account closure, financial and transaction records are kept for seven (7) years as mandated by Malaysian law for audit and compliance purposes.
Pin188's server infrastructure is hosted in Tier-3 rated data centres with physical security, power backup systems, and a comprehensive disaster recovery plan to ensure service continuity and the safety of your data.
Pin188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the full functionality of the pin188 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by pin188:
You have the right to request and receive a copy of the personal data we hold about you. Access requests will be processed within 21 working days.
If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction promptly through your account settings or by contacting our support team.
You may opt out of having your data processed for direct marketing purposes at any time. Such requests will be handled without conditions or charges.
You may request deletion of your personal data following account closure, subject to our legal retention obligations of 7 years for financial records.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another platform.
If you are not satisfied with how pin188 handles your data, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP).
To exercise any of the above rights, contact pin188's Data Protection Officer by email at [email protected]. Please state the type of request and include proof of identity to help us process it faster.
In certain situations, your personal data may be processed or stored outside Malaysia, particularly when involving cloud service providers or international technical partners. pin188 ensures that any such data transfers are protected by:
Personal data of Malaysian players is prioritised for storage within the Asia-Pacific region. Any transfer of data outside this region is only carried out when technically necessary and with equivalent safeguards in place.
Pin188 strictly prohibits individuals under the age of 18 from using our platform. We do not knowingly collect or process the personal data of minors.
If we find that personal data belonging to an underage minor has been collected inadvertently, we will:
If you suspect that someone under the age of 18 is using a pin188 account, please report it to us immediately at [email protected] so that immediate action can be taken.
Pin188 has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and the PDPA 2010. If you have any questions, concerns, or requests regarding your personal data, you may contact us via:
We are committed to responding to all privacy-related enquiries within 5 working days and resolve more complex requests within 21 working days as required by the PDPA.
Pin188 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any changes will:
We encourage you to review this page regularly so you are always up to date on how pin188 protects your privacy.
Your continued use of the pin188 platform after any Privacy Policy amendment is published constitutes your acceptance of the updated terms. If you do not agree, please contact us to close your account.
Every layer of the pin188 platform is built with privacy and security as a priority, not an afterthought.
All data travelling between your device and pin188 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
Pin188 fully complies with the Malaysia Personal Data Protection Act 2010. Your rights as a data subject are recognised and protected by our systems and procedures.
We have never and will never sell your personal data to advertisers, marketing companies, or any third party for their own benefit.
Protect your pin188 account with an extra layer of security through 2FA. Even if your password is compromised, your account stays safe without the second verification code.
Only pin188 staff who require access to carry out their authorised duties are permitted to view player personal data, and all access is logged and audited.
Pin188's security systems are regularly tested by independent third-party auditors to ensure up-to-date protection against ever-evolving cyber threats.